FAQ
GENERAL INFORMATION
What are your check-in and check-out times?
Check-in begins at 4:00 PM, and check-out is at 11:00 AM. If your room is ready early, our team will notify you by text so you can start enjoying your stay sooner.
What is the minimum age required to check in?
Guests must be at least 18 years old to check in. A valid government-issued photo ID and a credit card are required at the time of check-in.
Is early check-in or late check-out available?
Yes. Early check-in and late check-out may be available based on occupancy and can only be confirmed on the day of arrival or departure. Additional charges may apply depending on the times requested. Please contact our team by emailing [email protected], calling 208.471.4716, or texting 208.960.6011 to inquire about availability.
What is included in the resort fee?
Hotel Ketchum charges a resort fee equal to 6% of the nightly room rate, which includes a variety of amenities designed to enhance your stay. Enjoy a daily hot breakfast in The Hangout, complimentary mountain bike and snowshoe rentals, access to our gear storage garage, coffee and tea in the lobby, firepits with s'mores kits, outdoor lawn games, and high-speed Wi-Fi throughout the property.
Why do you ask for my mobile phone number when I book?
We use text messaging to make your stay more convenient. Before you arrive, we'll send helpful arrival information, and during your stay you can text us with questions, requests, or recommendations. Need extra towels, forgot a toothbrush, or looking for a local recommendation? Just send us a message at 208.960.6011.
If you'd prefer not to receive text messages, simply reply STOP at any time. Standard messaging rates may apply.
Are pets allowed at Hotel Ketchum?
Yes. Well-behaved dogs are welcome at Hotel Ketchum. A nightly pet fee of $25 per dog applies, with a maximum of two dogs per guest room. Ten percent of every pet fee is donated to Mountain Humane to support local animal welfare.
Other pets may be considered on a case-by-case basis, so please contact us at [email protected], or call us at 208.471.4716 before your stay. A signed pet waiver is required, and all guests are asked to follow our pet policy.
When will my credit card be charged?
A valid Visa, Mastercard, Discover, or American Express is required when booking your reservation. Depending on the rate selected, your stay may be charged at the time of booking or once your cancellation period has passed. Discounted and prepaid rates are typically charged immediately. At check-in, we'll authorize your card for $25 per day for incidental charges, and any remaining balance will be processed at check-out. If you need to update your payment method, please contact us at 208.471.4716 before your deposit is processed. Changes made after payment has been collected are subject to a 5% processing fee.
Can I cancel my reservation?
Yes. Cancellation policies vary depending on your reservation dates and the rate you booked. Please refer to your confirmation email for your specific cancellation policy, or contact our team for assistance by emailing [email protected], calling 208.471.4716, or texting 208.960.6011.
Do you have a loyalty program?
Yes. Hotel Ketchum is a proud partner of Stash Hotel Rewards, a free loyalty program that lets you earn and redeem points at Hotel Ketchum and more than 150 independent hotels across the U.S., Canada, Mexico, the Caribbean, and Central America. Members earn five points per dollar on eligible room rates, making it easy to earn rewards toward future stays.
Is Hotel Ketchum smoke-free?
Hotel Ketchum is a smoke-free property. Smoking and vaping are prohibited in all guest rooms, indoor public spaces, and outdoor common areas.
Do you offer complimentary Wi-Fi?
Yes. Complimentary high-speed Wi-Fi is included with the resort fee and is available throughout the property, including guest rooms, the lobby, and The Hangout.
Which airport is closest to Hotel Ketchum?
The closest airport is Friedman Memorial Airport (SUN), located in nearby Hailey, just 20 minutes from Hotel Ketchum. Visit our Travel & Transportation page for airport information, shuttle services, and directions.
What dining options are available?
A complimentary hot breakfast is included with every overnight stay and is served daily in The Hangout from 7:00 AM to 10:00 AM. Just steps from Hotel Ketchum, FRX serves breakfast, lunch, and grab-and-go favorites in a relaxed, casual setting. Guests can also visit Salted Sprig, our on-site deli featuring fresh takeout lunches, heat-and-enjoy meals, bottled wines, and a variety of locally inspired grab-and-go options, making it easy to enjoy a delicious meal before or after your next adventure. Learn more about our dining options.
Do you offer guest laundry facilities?
Yes. Coin-operated guest laundry facilities are conveniently located across from the lobby entrance.
Do you offer valet parking?
No, Hotel Ketchum does not offer valet parking. Complimentary on-site parking is available for registered guests. Please stop by Reception when you arrive to pick up your parking permit.
Can Hotel Ketchum store my luggage before check-in or after check-out?
Yes. Complimentary luggage storage is available before check-in and after check-out, allowing you to make the most of your time in Ketchum before you arrive or after you depart.
Do you offer bike, ski, and snowboard storage or rentals?
Yes. Our on-site Gear Garage provides secure storage for bikes, skis, snowboards, and other outdoor equipment. Black Tie Ski & Bike Rentals is also located on-site, making it easy to rent premium gear for both winter and summer adventures.
Does Hotel Ketchum offer EV charging?
Hotel Ketchum does not currently offer dedicated EV charging stations. However, an EV charging station is conveniently located in the city parking lot directly across from the hotel. We also have outdoor electrical outlets available on select buildings that may be used with a compatible converter on a first-come, first-served basis.
What transportation options are available around Ketchum and Sun Valley?
Getting around Ketchum and Sun Valley is easy, and many guests find they don't need a car. The area is highly walkable and served by Mountain Rides, a free public transportation system with routes throughout Ketchum, Sun Valley, and the Wood River Valley.
Is the outdoor pool and hot tub open year-round?
Yes. Both our heated outdoor pool and hot tub are open year-round, providing the perfect place to relax after a day of exploring Ketchum and Sun Valley in every season.
GUESTROOMs
Does Hotel Ketchum offer accessible accommodations?
Yes. Hotel Ketchum offers accessible accommodations and accessible routes throughout the property, including an ADA-accessible King Room with a roll-in shower. Visit our Accessibility page for complete accessibility information and available features.
How often are guest rooms cleaned?
To support sustainable hospitality practices, housekeeping service is provided every third day of your stay. If you would prefer to opt out of scheduled housekeeping, simply let Reception know when you arrive. Fresh towels, linens, trash removal, and additional housekeeping services are also available upon request.
*The scheduling of room cleaning during a stay may be altered based on guest requirement.
Do you offer rollaway beds or Pack 'n Plays?
We do not offer rollaway beds. Pack 'n Plays are available upon request for young children; however, bedding is not provided. Please contact our team by emailing [email protected], calling 208.471.4716, or texting 208.960.6011 to request one prior to your arrival. Please note that maximum room occupancy limits apply.
GROUP & SOCIAL GATHERINGS
Can I reserve a block of rooms?
Yes. Whether you're planning a wedding, family gathering, corporate retreat, or group getaway, we'd be happy to help. Simply complete our Group Request for Proposal form, and a member of our team will be in touch to discuss your room block.
Can I host a meeting or event at Hotel Ketchum?
Yes. Hotel Ketchum offers flexible indoor meeting space for up to 60 guests, making it ideal for meetings, retreats, celebrations, and special events. Complete our Group Request for Proposal form, and our team will help you start planning your event.